James Auto Center adheres to the following philosophy. We believe that you, the consumer, are an important partner in the decision making and repair process. Our repair philosophy covers three areas:
1. Repairing the immediate problem
We will provide you with an estimate for your approval to fix the problem you brought your automobile into our facility for. Nothing more, nothing less.
2. Other Needed Repairs
During the course of diagnosing, repairing, or safety checking your vehicle, we may come across other areas of your auto that need immediate or future attention. We will provide you with our recommendations with an estimate and without sales pressure. The decision to repair, obtain an estimate or not to act upon our recommendations is yours! We will be glad to provide estimates or repairs only with your approval.
3. Preventative Maintenance Inspection
We believe that the proper way to maintain an auto's safety, appearance and value is through regularly scheduled Preventative Maintenance that follow your car manufacturer's recommendations. We can supply you with this information without an estimate and sales pressure. The choice is yours…
Again, we at James Auto Center encourage and want you to be a partner with us in the repair process of your automobile. If you have any questions please don't hesitate to call us at any time.